Refund policy

Last updated: 18 September 2026

This Return and Refund Policy applies to purchases made through www.sudesifarms.com.

Sudesi Farms is a brand owned and operated by Suvyam Wellness Private Limited, referred to in this policy as “Sudesi Farms”, “we”, “us” or “our”.

Because our products are consumable food products, products that have been delivered cannot ordinarily be returned or exchanged for reasons such as change of mind, personal taste preference or incorrect selection by the customer.

ELIGIBLE REPLACEMENT OR REFUND SITUATIONS

You may contact us for a replacement, refund or other appropriate resolution if:

• The product was damaged or leaked during transit.
• The jar, bottle, pouch, carton, seal or other packaging arrived broken, open or materially damaged.
• The product appears to have been tampered with before delivery.
• You received a product different from the one ordered.
• An item or quantity included in your order was missing.
• The product was beyond its stated best-before or expiry date when delivered.
• The product appears to have a genuine quality or food-safety issue.
• Your shipment was confirmed as lost by the courier.
• Your order was marked as delivered but was not received by you.

NON-RETURNABLE SITUATIONS

We ordinarily cannot accept returns, replacements or refunds for:

• Change of mind.
• Personal taste, flavour, aroma or texture preference.
• A product or variant incorrectly selected by the customer.
• Failure to review ingredients, allergens, dietary information or product details before purchase.
• Products that have been improperly stored, prepared or handled after delivery.
• Damage occurring after successful delivery.
• Refusal to accept an otherwise correct and undamaged shipment.
• Failed delivery resulting from an incorrect or incomplete address provided by the customer.
• Natural variations in colour, texture, aroma, consistency or appearance.

Many Sudesi Farms products are made using agricultural or naturally derived ingredients. Natural variation between batches does not by itself indicate that a product is defective.

Nothing in this policy limits any statutory consumer rights available under applicable Indian law.

REPORTING AN ISSUE

Eligible issues should be reported to us within three calendar days of delivery.

For an order marked as delivered but not received, please contact us within 48 hours of the delivery notification.

Email: care@sudesifarms.com
Call / WhatsApp: +91 63649 82999

Please provide, where relevant:

• Your order number.
• Name and phone number used while placing the order.
• A description of the issue.
• Clear photographs of the outer shipping package.
• A photograph of the shipping label.
• Photographs of the affected product and packaging.
• A photograph showing the batch number, manufacturing or packing date and best-before or expiry date.
• Photographs or videos clearly demonstrating leakage, breakage or another defect.

An unpacking video can be helpful in resolving transit-damage claims but is not mandatory where the issue can reasonably be established using other evidence.

Please retain the affected product and packaging until our team has reviewed your complaint.

REVIEW AND RESOLUTION

Once we receive the required information, our team will review the complaint.

Depending on the nature of the issue, we may offer:

• Replacement of the affected product.
• Refund for the affected product.
• Refund for a missing item or quantity.
• Store credit, with the customer's agreement.
• Another appropriate resolution agreed with the customer.

Where only one product in a multi-product order is affected, any refund or replacement will ordinarily apply only to that product.

Replacement is subject to product availability and serviceability of the delivery location.

REFUND PROCESSING

Approved refunds will ordinarily be initiated within 3–5 business days after approval.

Refunds will normally be credited to the original payment method used for the purchase.

After a refund has been initiated, banks, card networks, UPI providers and payment gateways may require additional time to reflect the amount in your account.

Where a promotional discount was applied to an order, the refund will be calculated based on the amount actually paid for the affected product.

Shipping charges, where paid, are ordinarily non-refundable unless the refund results from:

• The complete order being damaged or incorrect.
• Loss of the complete shipment.
• Cancellation of the order by Sudesi Farms.
• An error attributable to Sudesi Farms.

ORDER CANCELLATION

Orders can be cancelled only before they have been packed or dispatched.

To request cancellation, contact us immediately:

Email: care@sudesifarms.com
Call / WhatsApp: +91 63649 82999

Submitting a cancellation request does not guarantee cancellation.

Once an order has been dispatched or handed over to the courier partner, it cannot ordinarily be cancelled.

An approved cancellation refund for a prepaid order will be returned to the original payment method.

CANCELLATION BY SUDESI FARMS

We may cancel all or part of an order because of circumstances including:

• Product unavailability.
• Incorrect pricing or product information.
• Payment verification failure.
• Suspected fraudulent or unauthorised activity.
• Incorrect or undeliverable delivery information.
• Delivery restrictions.
• Unusually large quantities suggesting unauthorised resale.
• Events beyond our reasonable control.

If we cancel a prepaid order, the amount paid for the cancelled item or order will be refunded.

FAILED DELIVERY OR INCORRECT ADDRESS

Customers are responsible for providing an accurate recipient name, complete delivery address, PIN code and working phone number.

Where delivery fails due to incorrect customer information, recipient unavailability, refusal of delivery or inability to contact the recipient, additional shipping charges may apply if the customer requests reshipment.

Sudesi Farms
A brand owned and operated by Suvyam Wellness Private Limited

Email: care@sudesifarms.com
Call / WhatsApp: +91 63649 82999