Terms of service

Last updated: 18 September 2026

These Terms of Service govern your access to and use of www.sudesifarms.com and your purchase of Sudesi Farms products.

Sudesi Farms is a brand owned and operated by Suvyam Wellness Private Limited.

By accessing the website, creating a customer account, placing an order or using our services, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Return and Refund Policy.

ELIGIBILITY

You must be at least 18 years old and legally competent to enter into a binding agreement to place an order through our website.

WEBSITE USE

You agree to use the website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Provide false identity, address or payment information.
• Attempt to access another customer's account.
• Interfere with website security or functionality.
• Introduce malicious software or harmful code.
• Systematically scrape or reproduce website content without permission.
• Impersonate another person or organisation.
• Place fraudulent or speculative orders.
• Infringe Sudesi Farms' or another party's intellectual-property rights.

CUSTOMER ACCOUNTS

Where customer accounts are available, you are responsible for keeping your credentials secure and for activities carried out through your account.

We may suspend or restrict accounts associated with fraud, misuse, abuse, repeated unjustified delivery refusals or material violation of these Terms.

PRODUCT INFORMATION

We make reasonable efforts to accurately present product:

• Descriptions.
• Ingredients.
• Allergen declarations.
• Nutritional information.
• Quantity.
• Photographs.
• Prices.
• Availability.
• Storage and usage information.

However, packaging, presentation and product specifications may be updated periodically.

Because many Sudesi Farms products use naturally derived or agricultural ingredients, some variation in colour, aroma, texture, flavour or appearance may occur between batches.

The physical product label should be treated as the final reference for ingredients, allergens, nutritional information, net quantity, manufacturing or packing information, best-before date, storage instructions and applicable warnings.

If information displayed online appears materially inconsistent with the label received, please contact us before using the product.

ALLERGENS AND DIETARY REQUIREMENTS

Certain Sudesi Farms products may contain milk or milk derivatives, nuts or other allergens depending on the product.

Always review the ingredient and allergen declaration appearing on the individual product label or product page before purchase and consumption.

Customers with food allergies, intolerances, medical conditions or specific dietary requirements should obtain appropriate professional advice where necessary.

FOOD, WELLNESS AND NUTRITIONAL INFORMATION

Content made available by Sudesi Farms through our website, packaging, articles, advertisements or social-media channels is intended for general educational and informational purposes.

Unless specifically stated and legally authorised otherwise, such information should not be treated as:

• Medical advice.
• Diagnosis.
• Treatment advice.
• Disease-prevention advice.
• A substitute for professional healthcare advice.
• A guarantee of a particular health outcome.

Individual nutritional requirements and responses to food products may vary.

PRICES AND TAXES

Prices are displayed in Indian Rupees and will include or identify applicable taxes as required.

Applicable shipping charges, where any, will be disclosed before payment.

Prices, offers and promotions may change from time to time.

A price change will ordinarily not affect an accepted order, except where there has been an obvious pricing, technical or listing error.

ORDERS

Submitting an order constitutes an offer to purchase the selected products.

An automated order confirmation confirms receipt of the order but does not necessarily constitute final acceptance.

Orders remain subject to:

• Successful payment.
• Product availability.
• Delivery-location serviceability.
• Address verification.
• Appropriate security or fraud checks.

We may reject or cancel an order because of circumstances including product unavailability, pricing errors, payment failure, suspected fraud, inaccurate customer information, delivery restrictions or suspected unauthorised resale.

PERSONAL CONSUMPTION AND RESALE

Products purchased through our consumer website are primarily intended for personal or household consumption.

We reserve the right to restrict quantities or cancel orders reasonably suspected to have been placed for unauthorised commercial resale.

For bulk, institutional, retailer, distributor or corporate purchases, please contact Sudesi Farms directly.

PAYMENTS

Sudesi Farms currently accepts prepaid orders only.

Cash on Delivery is not available.

Payments may be processed through third-party payment providers.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method.
• The information provided is accurate.
• The transaction complies with applicable law.

We are not responsible for delays attributable solely to banks, UPI systems, card networks or third-party payment gateways.

SHIPPING

Orders are governed by our Shipping Policy.

Estimated delivery timelines may be affected by courier operations, public holidays, severe weather, local restrictions, transportation disruption and other events outside our reasonable control.

CANCELLATIONS, RETURNS AND REFUNDS

Cancellations, replacements and refunds are governed by our Return and Refund Policy.

Because our products are consumable food products, they cannot ordinarily be returned after delivery merely because of change of mind, taste preference or incorrect customer selection.

OFFERS AND PROMOTIONS

Promotional offers may:

• Have specified validity periods.
• Apply to selected products or customers.
• Require a minimum order value.
• Be limited to a specified number of uses.
• Be incompatible with another promotion.

Promotional offers have no cash value unless expressly stated otherwise.

Where a refunded order received a discount, the refund will ordinarily be calculated using the actual amount paid.

REVIEWS, PHOTOGRAPHS AND CUSTOMER SUBMISSIONS

If you voluntarily submit reviews, photographs, videos, testimonials or similar content, you confirm that you have the right to provide that material and that it does not infringe another person's rights.

Unless agreed otherwise, you grant Suvyam Wellness Private Limited a non-exclusive, royalty-free right to use submitted content in connection with Sudesi Farms' website, social media, advertising, customer communications and brand marketing, subject to applicable privacy law.

Where identifiable customer content is concerned, you may contact us regarding withdrawal of permission for future promotional use.

INTELLECTUAL PROPERTY

The Sudesi Farms brand name, trademarks, logos, product names, packaging, photographs, illustrations, videos, copy, graphics, website design and other original content are owned by, licensed to or used with permission by Suvyam Wellness Private Limited.

Such content may not be reproduced, modified, distributed or commercially exploited without prior written permission.

THIRD-PARTY SERVICES

Our website may use third-party services for ecommerce hosting, payments, analytics, communications and logistics.

Those providers may be governed by their own terms and policies.

WEBSITE AVAILABILITY

We do not guarantee that the website will operate without interruption or error at all times.

We may temporarily suspend or modify website functionality for maintenance, security, technical or operational reasons.

Nothing in these Terms limits statutory consumer rights that cannot legally be excluded.

LIMITATION OF LIABILITY

To the extent permitted by applicable law, Sudesi Farms and Suvyam Wellness Private Limited will not be responsible for indirect or consequential losses arising solely from circumstances including:

• Improper product storage or use.
• Failure to follow label instructions.
• Undisclosed individual allergies or intolerances.
• Unauthorised customer-account use.
• Third-party payment or courier failures.
• Events outside our reasonable control.

Nothing in these Terms excludes liability that cannot lawfully be excluded or restricted.

FORCE MAJEURE

We will not be responsible for failure or delay caused by circumstances beyond our reasonable control, including natural disasters, severe weather, public-health restrictions, war, civil disturbance, government restrictions, strikes, transport interruption, courier-network disruption or major telecommunications or payment-system failure.

GOVERNING LAW AND JURISDICTION

These Terms and transactions conducted through the Sudesi Farms website are governed by the laws of India.

Subject to applicable rights before consumer commissions, statutory authorities or other forums whose jurisdiction cannot legally be excluded, courts located in Bengaluru, Karnataka shall have jurisdiction over disputes concerning these Terms or transactions through our website.

CONTACT

Suvyam Wellness Private Limited
Operating the Sudesi Farms brand

C213, Trinity Meadows
Bellandur
Bengaluru, Karnataka 560103
India

Email: care@sudesifarms.com
Call / WhatsApp: +91 63649 82999

Grievance Officer: Preeti Sheokand
Designation: Founder