Shipping policy

Last updated: 10 October 2026

This Shipping Policy applies to purchases made through www.sudesifarms.com.

Sudesi Farms is a brand owned and operated by Suvyam Wellness Private Limited.

SHIPPING COVERAGE

Sudesi Farms ships directly to customers at serviceable PIN codes across India.

Delivery availability for a particular location may be confirmed during checkout.

International delivery is not currently offered through the website unless specifically made available during checkout.

PROCESSING AND DISPATCH

Orders are ordinarily processed and dispatched within 1–2 business days after successful payment confirmation.

Orders placed during public holidays, sales, promotional events or unusually high-demand periods may require additional processing time.

Items from the same order may occasionally be dispatched separately.

EXPECTED DELIVERY TIME

Following dispatch, orders will ordinarily be delivered within approximately 3–6 business days, depending on the location.

Delivery times can vary based on:

• PIN-code serviceability.
• Delivery location.
• Courier operations.
• Public holidays.
• Weather.
• Transport disruptions.
• Other circumstances outside our reasonable control.

Delivery timelines are estimates rather than guaranteed delivery commitments.

FREE SHIPPING AND SHIPPING CHARGES

Free shipping is available when an order meets the free-shipping threshold displayed on the applicable product page, cart or checkout at the time of purchase.

The free-shipping threshold may vary between products, promotions or periods.

If an order does not qualify for free shipping, any applicable shipping charge will be shown during checkout before the customer completes payment.

The amount shown at checkout will be the applicable shipping charge for that order.

PAYMENT

Sudesi Farms accepts prepaid orders only.

Cash on Delivery is not available.

TRACKING

Once an order is dispatched, tracking information will ordinarily be sent to the email address or mobile number provided with the order.

Notifications may be provided through email, SMS and/or WhatsApp.

Courier tracking may take up to 24 hours after dispatch to become active.

DELIVERY INFORMATION

Customers are responsible for providing:

• Correct recipient name.
• Complete delivery address.
• Correct PIN code.
• An active mobile number.
• Any additional information reasonably required to locate the address.

Our courier partners may call or message you in connection with delivery.

Incorrect or incomplete delivery information may cause delay or failed delivery.

ADDRESS CORRECTIONS

If you notice an error in your delivery address, please contact us immediately.

We can attempt an address change only before the order is packed or dispatched.

Once a parcel has been handed to the courier, an address change or redirection cannot be guaranteed.

FAILED DELIVERY

The number of delivery attempts is determined by the applicable courier partner.

A parcel may be returned to us if delivery fails because:

• The customer cannot be contacted.
• The recipient is unavailable.
• The address is incorrect or incomplete.
• Delivery is refused without an eligible reason.

Where the customer requests reshipment following a failed delivery attributable to customer information or availability, an additional shipping charge may apply.

DELAYS AND LOST SHIPMENTS

Occasional delays may occur because of courier-network disruptions, severe weather, public holidays, strikes, local restrictions, high seasonal volumes or events outside our reasonable control.

If tracking does not update for an unusually long period or the estimated delivery period has been materially exceeded, contact us at care@sudesifarms.com.

We will coordinate with the courier partner.

Where the courier confirms that a shipment has been lost, we will provide an appropriate replacement or refund.

DAMAGED SHIPMENTS

If the outer shipment appears visibly damaged, crushed, torn, open or leaking when received:

• Take photographs before opening the package.
• Retain the shipping label.
• Photograph the affected product.
• Contact us within three calendar days.

Claims will be assessed under our Return and Refund Policy.

SEPARATE SHIPMENTS

Products included in the same order may occasionally be sent in separate shipments.

Customers will not be charged additional shipping solely because Sudesi Farms chooses to divide an order into multiple shipments.

SHIPPING SUPPORT

Email: care@sudesifarms.com
Call / WhatsApp: +91 63649 82999

Please include your order number when contacting us about an existing order.